Returns and Exchanges
CaptureGIS Return Policy is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order.
If you become dissatisfied with an item for any reason whatsoever during the first 90 days of ownership, then you can return the item to us for a replacement, an alternate selection or a full refund. If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.
We offer two convenient methods to make a return
For faster service, print and complete our Returns/Exchange Forms. Follow the instructions provided on the form, and send the item back to us. It\’s that simple!
We have set up an automated method for your convenience. Just follow these easy steps:
1. Log In To Your Account
2. Go to \”My Account\”, and select \”Return Items\”.
3. Find the item you wish to return and follow the instructions on the page.
4. After clicking the \”Submit\” button, we will receive your request by email. Within 4 to 8 hours, we will respond to your request, and determine the best course of action.
All returns should be mailed to:
212-14 48th Avenue
Bayside, New York
Please allow 3 to 4 weeks for us to receive and process your return. If you have any questions regarding the status of your return, call us at 718 352 0579 or send us an email on the Contact Us page.
What\’s your Return Policy?
If at any time during the first 90 days of ownership you become dissatisfied for any reason whatsoever, return the merchandise to us for a replacement, an alternate selection or a full refund.
If at any time an item does not perform due to a manufacturer\’s defect, return it to us. We will replace it without charge.
What if I’m not satisfied with my order?
If anything you order does not meet your expectations, let us know. We\’ll be glad to give you a replacement, an alternate selection, a credit voucher, or a complete refund. No questions asked!
How do I return a product?
We understand that sometimes returns are necessary for different reasons. We have three easy steps for to you to complete a return request.
1. Log Into My Account
2. Scroll down to the Order/Billing History and create a return request for the item.
3. Print off this form and include it in your return package.
4. Contact Customer Service to help you complete a return request.
How do I exchange products?
First, contact a customer service representative. After explaining why you wish to exchange your product, the representative will work with you to find an acceptable solution.’